Shipping & Return Policy

Shipping

All orders placed will shipped within 3 day, orders placed during weekend will shipped next business day. If we have any issue with your order we will contact prior to shipping it by e-mail or phone (if provided).
 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer will be responsible for the return shipping cost.

If a package is returned to Coolshapely due to an incorrect shipping address provided by the customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. We are not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.

If you receive a defective or wrong item, you may receive a replacement or a full refund after returning it. In this case we will be responsible for all shipping costs.

Returning your order

To return your product, you should mail your product to:

Zhuzhou Max Precision Carbide Co., Ltd (Coolshapely)
Mobile: +86 18975328315